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FAQ

ABOUT JELLA THE BRAND

Is JELLA an Australian brand?

We sure are! 

Jella Case is founded by two Melbournians who fell in love with this product and wanted to bring it to every other Aussie in a way that suits our Aussie style. 

 

Are JELLA products made locally?

All JELLA products are customised by the Jella Team locally but the products themselves are made in China. 

 

ABOUT DELIVERIES

Does the JELLA CASE get shipped from Australia?

Yes! There’s no drop shipping here. 

We personally pack and send your JELLA items to you from Melbourne, Australia.

 

How quickly will I get my order?

We use Sendle as our courier and most of our customers receive their items within 1-6 business days.

 

Do you ship to New Zealand?

Yes, we sure do! You can change the currency on our website by following the button in the top corner and NZ shipping is available at checkout.

 

ABOUT JELLA CASE

Does the JELLA CASE really stick?

It sure does! The first time you use it, you won’t believe the endless possibilities and how useful this hands-free bestie can be. 

Just remember to press on the JELLA CASE firmly at three places on your phone - top, middle and bottom before letting go.

 

Can the JELLA CASE stick to everything?

We recommend using your JELLA CASE only on mirror, window, glass, polished tile and metal surfaces. 

 

How long will the JELLA CASE stay stuck to a recommended surface?

The JELLA CASE can stick for a few minutes (even longer)! 

To ensure the safety of your phone though, we recommend checking that your JELLA CASE is firmly adhered every couple of minutes.

Over time dust, a lot of scratches and moist hands/makeup fingers could interfere with your JELLA CASE's suction power. So remember to WIPE it. when it gets a little less sticky.

 

How long will the JELLA CASE last before it won't stick?

We suggest replacing your JELLA CASE after approximately 6 months. 

In some instances our JELLA CASES have lasted longer (especially when using a JELLA SHELL)! But we always recommend just keeping an eye on your JELLA CASE’s suction power. If it struggles to stick even after you WIPE it. then it’s time for a new one.

 

Will the sticky part of the JELLA CASE leave marks or come off on my clothes?

Nope! How great, right? 

 

How do I take photos or film using the JELLA CASE?

Once you STICK it.:

put your camera on selfie mode
hit the 'timer' button
set the timer
press the round 'capture' circle or side button and jump into your shot!

    For a video, simply hit record in selfie mode.

    Then SHARE it. we'd love to see how you use your JELLA CASE @jellacase and #myjella.

     

    Does the JELLA CASE only work with the selfie camera?

    Mostly, yes! This is because you are sticking the back of your phone to a recommended surface.

    But there is nothing stopping you from STICKing it. to a glass window and taking a photo of the other side of the glass - just be mindful that the photo quality may not be the same as in selfie mode.

     

    Can the JELLA CASE stick to painted walls?

    No, the JELLA CASE will not stick to any porous surfaces (that includes any painted or rough surfaces).

     

    What can I do with my JELLA CASE?

    STICK The Jella Case and be hands-free   Take TikTok Videos with The Jella Case   Have Fun With Friends with The Jella Case

     

    FaceTime with The Jella Case   Be Hands Free with The Jella Case   Get Ready with The Jella Case

     

    Create Content with The Jella Case   Cook Along with The Jella Case   Social Media with The Jella Case

    ABOUT MAINTENANCE

    What happens if my JELLA CASE is scratched?

    A scratch here and there is so fine, but too many will take away the overall suction balance. 

    We recommend using a JELLA SHELL with your JELLA CASE. This will help prolong any scratches from happening and may give your JELLA CASE extra longevity.

     

    What if I don't use a JELLA SHELL?

    That’s cool! You don’t need to use a JELLA SHELL, but using one helps maintain your JELLA CASE’s “stickability” and potentially gives your JELLA CASE a longer lifespan.

     

    How can I get my JELLA CASE clean again?

    WIPE it.

    If you feel your JELLA CASE is looking a bit dusty or not adhering as well as it used to... give it a wipe down with a cold damp cloth and let it dry before use - easy!


    ABOUT MORE JELLA PRODUCTS

    Will you get more JELLA CASE sizes?

    You bet! Next up we will be bringing in the most popular Samsung models.

    But we are always open to hearing your needs. If you don’t see the JELLA CASE available in your phone model, please let us know HERE. We will consider it for our future drops.